Terms and Conditions

Acceptance of Terms & Conditions

Maria’s Handmade Soap is fully New Zealand owned and operated. We are doing our best to provide you with excellent products and service. To be able to do that we establish the below terms & conditions.

By accessing any areas of the Maria`s Handmade Soap, you accept the terms & conditions set forth below. If you disagree to abide by these terms & conditions, you should leave this website. Maria`s Handmade Soap reserves the right to modify, alter or update these terms & conditions without prior notice.

Ordering

The products offered are subject to availability and may be withdrawn at any time. We reserve the right to accept or refuse the order request partly or in whole. The order will be processed once you register and we receive your payment details. The order confirmation email will be provided to you to confirm the order.

wallet-637042_640Payment & pricing

All prices are in New Zealand Dollars and include GST.

The prices specified are for internet orders only and are subject to change at any time without notification.

We currently accept payments by:

  1. Credit and debit cards (visa and master card) through secure eWAY online payments service provider
  2. Cash – payment must be made in full when purchased product is picked up
  3. Direct bank bank deposit/transfer
  4. Paypal

Privacy

We do not store any private information such as credit card number and personal details.  Private information is handled by the third party service providers listed above (Paypal and eWay). When payment is made, all data is encrypted through the Payment Card Industry Data Security Standard. It means that all personal information is protected against fraud and is only available to us at a time, when payment is made.

New Zealand shipping

cardboard-314506_640We are based in Auckland, New Zealand. The goods may be picked up by arrangement or delivered by post.

Normally, delivery within New Zealand takes 2-5 working days from the moment goods are dispatched. Upon delivery, please check the package for any damage and don`t sign for it if it is damaged.  If you sign for the damaged package the courier is no longer liable and we can not take responsibility for goods damaged in transit.  In the event of damage and/or loss of package, please contact us within 5 days, so we can address the issue with our couriers.

Shipping to Auckland is NZD4

Shipping to the rest of New Zealand (other than Auckland) is NZD5

International shipping

We currently post to Australia, Europe, Asia, USA and Russia. Intended delivery time is 5-10 working days. Delivery, however depends on postal/courier services in destination country, so may take longer.

International shipping cost will be calculated automatically based on delivery address entered. To check shipping cost to your country, add items you wish to purchase to the cart and click “calculate shipping”. No tracking is available for international shipping.

Free delivery

We offer free delivery within New Zealand only for purchases over NZD100.

Customs

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Return & Exchange

Due to nature of our products they can not be returned or exchanged, so please choose carefully as we do not accept change of mind. According to the New Zealand Consumer Guarantees Act 1993 any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. All purchases made through this website are covered by New Zealand Consumer Guarantees Act 1993.

In the event of goods delivered damaged, please do not sign for them upon delivery. Contact us within 5 days from the delivery date and we will exchange them (if any product remains in stock or to other products available by arrangement) within 10 days and will contact courier company to investigate.

In any case, please contact us at [email protected]

Order cancellation

Orders may be cancelled at no charge if the goods are not yet dispatched for delivery.  If goods are dispatched, you will incur the cost of shipping them back to us. To cancel your order please contact us ASAP in writing to [email protected]

Warranty

We warrant and imply that the goods purchased on this website are merchantable and fit for the use for the particular purpose described.

 Disclaimer

ALL CONTENT ON THIS SITE IS PROVIDED “AS IS”; ALL USE OF THIS SITE IS AT YOUR OWN RISK. MARIA`S HANDMADE SOAP DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF MARIA`S HANDMADE SOAP., WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS SITE AND ANY CONTENT ON THIS SITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANT LIABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE).

WHILE THE INFORMATION CONTAINED WITHIN THE SITE IS PERIODICALLY UPDATED, NO GUARANTEE IS GIVEN THAT THE INFORMATION PROVIDED IN THIS WEB SITE IS CORRECT, COMPLETE, AND UP-TO-DATE. YOU ACKNOWLEDGE THAT MARIA`S HANDMADE SOAP DOES NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
ALTHOUGH MARIA`S HANDMADE SOAP WEB SITE MAY INCLUDE LINKS PROVIDING DIRECT ACCESS TO OTHER INTERNET RESOURCES, INCLUDING WEB SITES,  MARIA`S HANDMADE SOAP IS NOT RESPONSIBLE FOR THE ACCURACY OR CONTENT OF INFORMATION CONTAINED IN THESE SITES. LINKS FROM MARIA`S HANDMADE SOAP TO THIRD-PARTY SITES DO NOT CONSTITUTE AN ENDORSEMENT BY MARIA`S HANDMADE SOAP OF THE PARTIES OR THEIR PRODUCTS AND SERVICES. THE APPEARANCE ON THE WEB SITE OF ADVERTISEMENTS AND PRODUCT OR SERVICE INFORMATION DOES NOT CONSTITUTE AN ENDORSEMENT BY MARIA`S HANDMADE SOAP , AND MARIA`S HANDMADE SOAP HAS NOT INVESTIGATED THE CLAIMS MADE BY ANY ADVERTISER. PRODUCT INFORMATION IS BASED SOLELY ON MATERIAL RECEIVED FROM SUPPLIERS.